Frequently Asked Questions
Do you take commissions?
Absolutely! Just send me an email with your ideas.
*Heads up*: These pieces take a LOT of time (we’re talking 80–200+ hours), so the quote will reflect that. Think of it as a big hug of love and effort in every dot!
How long does shipping take?
I pack and ship orders within 2–3 business days. You’ll get a tracking number to follow your new treasure’s journey! For larger prints (A2–A0), these are made to order, so they take a bit longer. Good things take time!
Also sometimes the universe likes to play tricks on us and be challenging. Things can happen and I am a one man/woman show... I will contact you if anything happens- but this is super rare.
What happens if I’m not home when my parcel arrives?
No worries – your prints/order will be sent via Registered Post, and you’ll need to sign for it. If you miss it, check your letterbox for a card and follow the prompts....it’ll be waiting for you at your local post office.
How do I contact Dots by Donna?
Easy peasy – pop me an email at hello@dotsbydonna.com for any questions or help.
What if my print or frame arrives damaged?
Oh no, I’m so sorry if that happens! Please email me within 24 hours of receiving it at hello@dotsbydonna.com and include photos of the packaging and the product so I can sort it out for you ASAP.
What if I’m missing part of my order?
Before panicking, check inside the protective sleeve and behind your other prints (sneaky little hiders!). If it’s truly missing, email me at hello@dotsbydonna.com – I’ll fix it in a jiffy!
Where can I see your work in person?
My work is on display every Wednesday and Saturday at Eumundi market. I also frequent Peregian Beach Market, these Markets are on the Sunshine Coast Queensland. I also have a gallery at home in SUNRISE BEACH Queensland, please contact me if you would like to book a viewing hello@dotsbydonna.com. However you can always scroll through my Instagram or Facebook for inspiration.
Why didn’t I get a Certificate of Authenticity?
Limited-edition prints come with a Certificate, so if your print doesn’t have a number on it, it’s part of an Open Edition. That just means it’s still special – but no certificate needed!
Do you Wholesale?
Yes! I’d love to chat about stocking my work in your store. Drop me an email at hello@dotsbydonna.com and let’s make it happen!